Shipping / Return Policy

*PRE-ORDERS

Pre-orders are limited and once closed production will begin. All updates of production and shipping will be posted weekly via webstore homepage & social media

If garment is pre-order there is a no refund/return policy

**Otherwise, under special circumstances a refund may be issued with a deduction of shipping costs.

LOST / STOLEN PACKAGES

If your package has been lost/stolen, please file a claim with the carrier listed on your shipping notification.

USPS Customer Service Contact Number: (800) 275-8777

FedEx Customer Service Contact Number: (800) 463-3339 (1-800-GO FEDEX)

SHIPPING

Please allow up to 6-10 business(usually ships within 1-3) days to receive your order before inquiry.

Please read the size guide before purchasing the product.

If you are in need of an exchange or return, please contact

hello@ani-matr.com

first to confirm the appropriate action to take.

Domestic

DUE TO COVID+ SUPPLY SHORTAGES : Our policy now only lasts 7 days. If 7 days have gone by since the original purchase date, unfortunately we cannot offer you a return or exchange. Returns or refunds can only be issued if you received the wrong or a damaged shirt

To be eligible for a return or exchange, your item must be unused and in the same condition that you received it.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

International

*INTERNATIONAL ORDERS ARE DISCONTINUED DUE TO NEW VAT LAWS, WILL RETURN 2023

There are no returns on international orders because it would be too inconvenient for both parties with respect to shipping times and taxes.

If the package is shipped to you, arrives in your country and you opt in to not claim it or pay the duties then there will be a full cost of shipping + 20% deductible on your refund .