Shipping / Return Policy

SHIPPING

FOR NON-PREORDERS: Please allow up to 4 business days to receive your order before inquiry. Please read the size guide before purchasing the product. 

*PRE-ORDERS
If garment is pre-order there is a no refund/return policy. Pre-orders (update page) are limited and are open until production will begins.
Otherwise, under special circumstances a refund may be issued with a deduction of shipping costs.

    LOST / STOLEN PACKAGES

    If your package has been lost/stolen, please file a claim with the carrier listed on your shipping notification.

    USPS Customer Service Contact Number: (800) 275-8777

    FedEx Customer Service Contact Number: (800) 463-3339 (1-800-GO FEDEX)  

    If you are in need of an exchange or return, please reach out to my support chat box or hello@ani-matr.com first to confirm the appropriate action to take. 

    DOMESTIC (USA, CA, MEXICO)

    Our policy now only lasts 7 days. If 7 days have gone by since the original purchase date, unfortunately we cannot offer you a return or exchange. Returns or refunds can only be issued if you received the wrong or a damaged shirt 

    To be eligible for a return or exchange, your item must be unused and in the same condition that you received it. 

    You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

     INTERNATIONAL(ROW)

    *INTERNATIONAL ORDERS ARE DISCONTINUED DUE TO NEW VAT LAWS, WILL RETURN 2023

    There are no returns on international orders because it would be too inconvenient for both parties with respect to shipping times and taxes. 

    If the package is shipped to you, arrives in your country and you opt in to not claim it or pay the duties then there will be a full cost of shipping + 20% deductible on your refund .

    Let customers speak for us

    from 84 reviews

    Worth the wait! The embroidery is crazy. Seller was very transparent through the pre order process as well.

    A.T.
    captivating skandha* hoodie

    Amazing embroidery and very high quality sweatshirt would buy again and again works of art

    Noah
    fire tiger* sweatshirt

    It’s mega comfy and the design is amazing! Thanks for my birthday gift :):):)

    Elias
    final battle* hoodie

    one of the best embroidery pieces i have ever bought. definitely buying next drop

    Quinton
    awakening* hoodie

    Freaking fantastic quality. Hoodie runs kinda large, but still great all the same - and the timely pre-order updates on the ani-matr site kept us well-informed as to the progress of our orders, which is something that I haven’t seen elsewhere. I appreciated it a lot, and would be very happy to make another pre-order in the future

    Omar
    awakening* hoodie

    Don’t know why but when I got this sweater on my hands I was getting excited, a little too excited, but anyways 10/10 definitely gonna keep giving this man all my money

    Angel
    humanity's strongest* hoodie

    Quality is unmatched I’ve paid way more for way worse bro does fantastic work

    Thomas
    angel attack* hoodie

    Stellar quality, the embroidery is super comfortable and this garment is exactly what I've been looking for

    Bryce
    angel attack* hoodie

    FAQ

    The pre-order process is split up into 6-7 weeks. All updates are posted within the PRE-ORDER section the website (typically on Friday's every two weeks).

    AFTER PRE-ORDER WINDOW CLOSES🏛️

    • WK 1 & 2 - CUT & SEWING HOODIES TOGETHER 🪡
    • WK 3 & 4 - PREPARING THREAD & EMBROIDERYING HOODIES 🧵
    • WK 5 & 6 - FINALIZING PRODUCTION, GARMENTS SHIPPED TO WAREHOUSE & ADDRESS CHANGE COUNTDOWN 🏭
    • WK 7 - SHIPPING ALL HOODIES (PRIORITY MAIL)✈️

    These products are limited due to the difficulty it is to create high level embroidery. The exclusivity is what makes these pieces special 🏛️

    Feel proud knowing that you are wearing a piece that is unique.

    You can change your address anytime between now and when the production is complete (final address countdown) 🏠

    Reach out support through any of these channels:

    • via the chatbox message
    • email hello@ani-matr.com
    • or DM via instagram with order # and address change