Shipping / Return Policy

SHIPPING

FOR NON-PREORDERS: Please allow up to 4 business days to receive your order before inquiry. Please read the size guide before purchasing the product. 

*PRE-ORDERS
If garment is pre-order there is a no refund/return policy. Pre-orders (update page) are limited and are open until production will begins.
Otherwise, under special circumstances a refund may be issued with a deduction of shipping costs.

    LOST / STOLEN PACKAGES

    If your package has been lost/stolen, please file a claim with the carrier listed on your shipping notification.

    USPS Customer Service Contact Number: (800) 275-8777

    FedEx Customer Service Contact Number: (800) 463-3339 (1-800-GO FEDEX)  

    If you are in need of an exchange or return, please reach out to my support chat box or hello@ani-matr.com first to confirm the appropriate action to take

    DOMESTIC (USA, CA, MEXICO)

    Our policy now only lasts 7 days. If 7 days have gone by since the original purchase date, unfortunately we cannot offer you a return or exchange. Returns or refunds can only be issued if you received the wrong or a damaged shirt 

    To be eligible for a return or exchange, your item must be unused and in the same condition that you received it. 

    You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

     INTERNATIONAL(ROW)

    *INTERNATIONAL ORDERS ARE DISCONTINUED DUE TO NEW VAT LAWS, WILL RETURN 2023

    There are no returns on international orders because it would be too inconvenient for both parties with respect to shipping times and taxes. 

    If the package is shipped to you, arrives in your country and you opt in to not claim it or pay the duties then there will be a full cost of shipping + 20% deductible on your refund .